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How secure is my credit card information?
Answer::: 100% Secure. Our transactions are processed by CCBill. CCBill has been a trusted E-Merchant since 1998, processing millions of online transactions each year and earning its reputation as a leader in the industry. CCBill uses the latest encryption technology with 128-bit strong encryption.
How much is membership at ManifestMen.Com?
Answer::: Manifest Men offers several pricing options depending on the members choice of billing. Credit/Debit cards, telephone billing, EU Direct Pay and EU Debit are all acceptable forms of payment. There are several options depending upon the length of the subscription selected.
I have forgotten my password. Where can I find it?
Answer::: There are two ways to recover a lost password. You may contact CCBill Consumer Support at 1-888-596-9279 They are available 24 hours a day, 7 days a week. If you prefer you may contact Manifest Men by email or call our Customer Service at the number below.
My user name and password aren't working. What's wrong?
Answer::: There are a number of reasons why you might not be able to log in. Perhaps your subscription has expired. Additionally, please remember that usernames and passwords are case sensitive. It is always best to use a different username and password for each site you may have subscribed to. Not all sites are as concerned with protecting your information as we are at Manifest Men. Password hackers may obtain your information from another sites data banks and then use it to attempt to access any other site that has a similar theme. They will often post them on hacker sites as well. To further protect you, we have upgraded our security so that only one person can be logged in for each user name: if someone else is using your username then you will not be able to log into the Members Area. This powerful security system will not allow access to the Members Area from more than one computer at a time. So if you were logged in from your laptop and wish to use your desktop instead you will have to wait for the system to log you out. The system will log you out one hour after you have last visited our website. Repeated attempts to access the Members Area from various IP addresses within a one hour period will also prevent entry to the site.
If you access the website via the version of Internet Explorer that is provided by AOL then you will have difficulties. This browser does not allow our security system to release your log in. It is a by-product of the information collection built into the browser by AOL. We strongly recommend that you download a clean copy of Internet Explorer from Microsoft in-order that you have the best viewing experience. Our security system also uses cookies as part of is authentication. If you do not have cookies enabled you will not be able to access the site. If you delete your cookies in the middle of a viewing session, you will not be able to get back in for two hours.
How can I reach Manifest Media if I have a problem with my membership or downloading videos from your store?
Answer::: Anytime we can be of assistance, please email our CEO directly or Phil Daniels, our Member Services Director. When you email regarding a problem you may be experiencing, please include the following information: web browser type and version, your internet connection speed (cable/dsl, T1, dial-up or wireless laptop cell provider card), your operating system (Windows 98/Me/NT/2000/XP, MAC OS or mobile device). With this information and a clear description of the problem you are having, we will be able to assist you very quickly. If you like, you may include a phone number and we will be happy to troubleshoot your issue by phone.
How do I cancel my membership?
Answer::: We certainly hate for you to miss out on the Live Shows and exclusive Video and Image Galleries but we know that you will be back. We look forward to having you with us again. If you wish to cancel, you may do so by completing the online form at CCBill.Com
Some sites I have joined have grainy videos or videos that take forever to play? Why are yours so much better?
Answer::: Manifest Men really cares about our members and have placed our video content on a world-wide content delivery network. Your connection speed, the power of your computer, the modem speed of your internet service provider as well as other factors may have hampered your enjoyment of other websites. The greatest factor is the distance you are located from the server on which the material is placed. With our content delivery network, we provide the highest quality experience regardless of your location since our video content is placed on a world wide network. Rather than trying to view a large video file that is on an old server in San Francisco while you are London, we make it possible for you to view the video as it is served from a network of the most powerful servers available. Manifest Media invests heavily in bringing you the most advanced delivery of the videos you want to see.
Do you sell your mail or e-mail lists?
Answer::: Manifest Media values your privacy. That is why we NEVER give out any information about you to any third party. We do not send emails to our members and customers unless the opt-in by filling out the form at the footer area of our website. The only emails you will receive from us or our payment processor are directly associated with your membership.
Can I watch the videos on my Mac?
Answer::: While we are huge Apple fans at Manifest Media and are proud to offer the videos in two formats: Windows Media Player and Quicktime. Please use the most recent version of each player. The videos are embedded in the viewing console and available in various sizes to accommodate you screen and connection speed.
What is your privacy policy?
Answer::: Our Member's privacy is of utmost importance. This privacy policy discloses the information practices for http://www.ManifestMen.com, including the types of information we gather and track, how we use that information, and with whom we share it. The purpose of this policy is to let you know how we use your personal information before we collect it.
How do I contact Epoch for billing support?
Answer::: If you purchased you membership via the Epoch payment system, please visit them at www.epoch.com/billingsupport
How do I contact my favorite Manifest Men models?
Answer::: We protect our models privacy and are unable to provide you with email addresses or phone numbers. Some of them do perform at ManifestMuscle.Com and you may contact them there.
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